Frequently Asked Questions

How do I place an order?

You can order online through our secure website, you can order over the phone or in person at our offices and showroom.  Call us on 01858 575 618 for details.

What payment methods do you accept?

You can pay by Paypal, Visa Debit, Visa Credit, Mastercard and most major credit/debit cards both online and by phone.  Call us on 01858 575 618 for details.

How secure is the website?

Our website is on a secure server (it has the padlock icon in the browser) so you can be sure that your transactions are safe and secure.

Is the timber you supply treated?

Our garden buildings are made from dense, slow grown Nordic spruce to ensure durability and longevity and the foundation beams are green pressure treated to protect against damp, disease and insects. Other parts of our buildings are not treated in order to allow you to finish the product using the stain, varnish or paint of your choice. It’s best to treat the garden building as soon as possible (after construction) with a treatment suitable for finished or sanded timber. We are always happy to advise on suitable treatment products, just get in touch with us.

What does the warranty include?

IN log cabins come with a five year warranty. This warranty guarantees replacement of any component parts should they be found to be defective within this period, however it does not cover accidental damage or weather damage once the building is constructed. Customers should also note that timber is a natural product and prone to changes in appearance, including some movement and the occurance of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots, warping or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, and as a result the warranty does not cover these naturally occurring characteristics.

How long will my log cabin last?

We only use the best quality timber for our log cabins, so treat your log cabin every 3-4 years with a treatment designed for finished timber, it should last you a lifetime. Most quality treatment products come with a five year guarantee. If in any doubt, please phone our team for advice on suitable treatments for your cabin.

What is the difference between felt, shingles and EPDM roofing?

Roofing felt is supplied in rolls and is cut to fit the roof then tacked into place; it is cost effective but not best suited to more stylish buildings or those with a large flat roof.

Shingles are made from the same material as roofing felt, but they are cut into shaped panels that resemble tiles or traditional timber shingles. Shingles are stuck in place (using the double sided tape they are supplied with) then tacked into the roof. They are recommended for more expensive and stylish buildings as they simply look more in keeping than roofing felt. Shingles are listed as an optional extra on appropriate models.

EPDM roof covering is essentially a large sheet of black rubber that is stretched across the entire building roof. It is the most watertight of all the roof coverings, but it should only be used on buildings and garages with a flat roof. Each product within the website is shown with the recommended roof type, but if you have any questions please contact us.

What type of wood are log cabins made from?

All our log cabins are produced from kiln dried, slow grown, sustainably sourced Nordic spruce.

Can I have electricity in my log cabin

Yes so long as it is installed by an approved electrician.

What is included in the cost?

The price advertised on our website includes the options you have chosen and either only delivery or delivery and installation.

How long is delivery?

Delivery of a log cabin is generally within 4-6 weeks.  You would be advised at the time of ordering.

How are the log cabins delivered?

The log cabins are delivered flat packed on one or more pallets.  Delivery only is a driveway/kerbside service unless special arrangements have been made.

How may people does it usually take to erect a log cabin?

We would recommend at least two people to erect a cabin if you are not using our installation service.

What if there are any missing parts?

At INSheds, customer satisfaction is paramount and we have some excellent quality control procedures.  Any issues you have with our Log Cabins will be dealt with by our team – so please contact us if you have any missing or damaged items.


Do log cabins require planning permission?

In general, most timber log cabins that are carefully positioned within a back garden do not need planning permission, however, there are a few legal and visual considerations to be considered.

Legal considerations

There are planning rules governing all outbuildings, including log cabins, garden rooms, summer houses, timber and metal sheds, garages and green houses, as well as swimming pools and tennis enclosures.

Generally, you do not need to seek planning permission for an outbuilding if it is at the back or side of the house; if it does not take up more than 50% of the space; and is ‘ancillary’ to the main building (i.e. not a separate dwelling).

However, there are a few exceptions and restrictions in the UK, including:

  • If you plan to put an outbuilding within 2 metres of your boundary it should be no taller than 2.5 metres at its highest point. These measurements vary across counties and regions, so you should always check with the local planning authority if your log cabin is going to be sited close to the boundary with a neighbour.
  • Elsewhere in the garden, there is a maximum overall height of 4 metres for buildings with an apex roof, or 3 metres for other types of roof; on both types the eaves must be no higher than 2.5 metres.

If these apply, you will need to get planning permission before you put up an outbuilding. And if you live on ‘designated land’ (such as a National Parks, Areas of Outstanding Natural Beauty, Conservation Areas and World Heritage sites), you may need planning permission regardless of the height of the log cabin.

Is planning permission different in England, Scotland and Wales?

It can also vary from county to county too. Scotland is slightly stricter about boundaries, and you will need planning permission if any part of a building within 1 metre of a neighbouring property is more than 2.5 metres high.

Common to Wales, England and Scotland is the relaxed attitude to outbuildings less than 2.5 metres high. However, do check the website of your local council, just in case the rules change or you unknowingly live in a conservation area.

Remember too that, with planning permission, it’s not just the height of the building that matters, it’s where you put it. Moving a 3-metre high log cabin a couple of metres sideways could make all the difference in terms of whether or not you need to make a planning application.

The other point to remember is that planning permission will involve some extra paperwork, but won’t necessarily derail your garden plans. Government statistics show that the vast majority of planning applications are granted for log cabins, summer houses and garden rooms.

Visual considerations

When thinking about the height of a garden building, you also need to visualise how it will look on site. Try to ensure the height of the building is in proportion to any other nearby buildings.  INSheds always help with the look of the structure.  It is also best to allow air movement under your log cabin, as this prevents a build up of damp, moist air that can lead to rot, decay or increased insect activity. When you imagine the height of your chosen log cabin within your garden, you should always increase the height to allow for the decking, blocks, paving or timber base on which it will sit (which could increase the total height by up to 20cm or more).

Double Check

If in doubt, always check before buying and installing a log cabin. The best place to read up on planning permission rules is your local council’s website. Most councils are very good about explaining the rules for planning permission in clear, comprehensible language, so you should not have to wade through too much legal jargon.


Guide to Log Cabins

The extra space in your garden can transform your family or working life. To get the most out of your log cabin, you need to consider various practical details. Below are a few hints and tips, but if in doubt, just give our friendly (and very knowledgeable) team a call to talk it through.


A cabin should be big enough to evolve with your lifestyle – for example, to go from children’s playhouse to entertaining space. It should be in proportion with you house and garden, not create too much shade or be too big for you to furnish.  Use tent pegs or canes to mark the dimensions

Log thickness

If you plan to only use a building on summer days, then timber up to 28mm thick should be fine. For summer evenings or spring days, 34mm timber should be sufficient, but for all-year-round use, look for 44mm or preferably 70mm logs.


The windows should complement how you are planning to use your building. Plexiglass windows keep costs down, but offer less insulation than glass. Single glazing is warm enough for summer and spring, but double glazing provides more warmth for all-year-round cabins.


These make a big difference to how practical a cabin is. Depending on the use you have in mind, it is essential to get the right style doors.  Again we can help with the planning of this.

Roof angle and flooring

Try to get a rough match in terms of roof gradients for your log cabin in line with other buildings in the vicinity.  As with log thickness, thicker ceiling and floor material is best for all year use, whereas thinner material is fine just for summer.


You can either have delivery of your log cabin and build this yourself or it can be built by our  team of experts to your specification which we discuss with you at the point of order.


We have log cabins to suit all budgets, but check out exactly what you will get for your money – there can be lots of variation – it is best to have a chat with our friendly team about your requirements to make sure you get what you want for the price you want!


What wall thickness is best for a Log Cabin?

The rule with wall thickness is the thicker the timber, the better the insulation and durability. So, to use your log cabin all year-round, it needs to have thicker walls to cope with colder weather.

Please note that insulation and heat loss are not only dependent on the thickness of the walls: windows make a difference too.

34mm – 44mm thick timber walls

34mm – 44mm timber walls can provide warmth in spring, autumn and winter. This thickness provides a versatile investment because they are warm enough to use for much of the year.

The dense, thick timber is well insulated against heat loss and draughts and is also robust and durable.   This is ideal for summer entertaining, sleepovers, additional space, workshops, games room or occasional office.

70mm thick timber walls

70mm thick walls are required for log cabins that will be used all year round. If you’re planning to spend time in a log cabin regardless of the weather, 70mm timber is ideal – it’s dense enough to keep in the heat even when it’s snowing, sleeting or hailing outside.

Whilst some of our customers do use 44mm timber for offices and businesses, 70mm is particularly recommended if your occupation is sedentary (for example, if you work much of the day at the computer) and also if you don’t want high winter heating costs (as 70mm timber will help much more with heat retention).

This log thickness also provides a more luxurious environment. Thicker logs also provide better sound insulation, including better protection from wind.

70mm thick timber walls are also the best option if you plan to use a cabin as a spare room, extra living space, or holiday retreat. Thicker logs mean you can use the space all year round.


All with all aspects of our Log Cabins, we can provide lots of advice and experience to help you work out your requirements.


Do you provide a bespoke Log Cabin design?

Despite our extensive variety of timber log cabin designs, there are instances when only a bespoke log cabin will do.  We are therefore happy to plan and build log cabins using bespoke designs, and we can provide a free no obligation quotation for individual requirements.  Just contact us for details.